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Case Study

Apprentice Case Study - Louise Holton - Healthcare apprentice

 Louise is an apprentice at Adcroft Surgery in Trowbridge. They are a General Practice surgery and Louise is Health Care Assistant and also provides administration support when needed.

Louise is currently doing a Health and Social Care Level 2 Apprenticeship, Louise feels lucky to be doing an Apprenticeship in such a varied work place; her main job roles are:

Phlebotomy (taking blood samples for testing), Blood pressure readings, dealing with samples including filing out the forms to be sent to the Royal United Hospital, ECG’s, dealing with test results, talking and dealing with the public on the telephone or face to face, putting medical records onto our database when they register, sending patient notes to the Health Authority, baby immunisationadmin, chaperoning patients if they would like someone else in a consultation

Louise knew she wanted to work in Healthcare but didn’t feel she had the necessary experience “I was at a dead end and didn’t think I was ever going to be able to find a job doing something I was interested in. I didn’t have the right qualifications and while I had some experience of care work it wasn’t enough for me to be able to walk into a job like this”

Louise applied for an Apprenticeship through the South West Apprenticeship Company (SWAC) and was invited to interview I was very nervous but the interviewer was wonderful, she understood my nerves and really helped me gain confidence during the interview. It was also an opportunity to talk about being an apprentice and what it means. I really took away the idea that an Apprenticeship is an opportunity to gain knowledge and experience and life skills”

Unfortunately Louise didn’t get the Apprenticeship she initially applied for but found the support of SWAC excellent “When I got the phone call I was very upset however straight away I was told about another position, even though they hadn’t employed me yet SWAC were already looking out for me!”

Louise has really enjoyed her Apprenticeship and the values the support she receives from her Learner Account Manager. Laura invaluable “all the learning hours are done at work; I don’t have to go to college as I do all my training here in the surgery. Laura has been incredible, there have been times when I haven’t known the best way to deal with something at work and she has been a phone call away”

“When you start your Apprenticeship you have an initial meeting and they explain everything you need to know about SWAC, from time sheets and being paid to sick days and your contract. Laura also made sure I had been inducted to the work place properly, and every time they review you they check to see if you are being looked after. You have review meetings every couple of months with the odd phone call in there for good measure and they goes a long way to making you feel supported and help you understand your personal development".

Louise is planning on progressing onto her Level 3 when her Level 2 is completed and has this advice for others thinking of doing an Apprenticeship “Do it. Find something you are interested in, something you want to learn more about and just apply for it. I would recommend SWAC and I have done to several of my friends, they are there for you when it matters and they always do their best to make sure you have the best experience you can”

“I will always have SWAC to thank for setting me on my way!”