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Case Study

Business Administration Apprentice - Alana Wise

Alana works in the office and has a varied and diverse role, Alana has to ensure that documents are kept up to date and filing is completed to a high standard. In addition shemanages the company website and is in charge of ensuring customer orders are processed in a timely manner.

Alana is the first point of contact for customers and must direct calls to the most appropriate person or help them with queries when necessary.

Initially, Alana was just looking for a job when she came across the advert for an Apprenticeship “I thought it would be a good idea while I was still living at home to get some qualifications whilst working”

She found the recruitment process very thorough “I had a telephone and face to face interview with SWAC and was then invited to an interview with Animal Aids Ltd”

Alana felt that the interview process was good because “there was a lot more information that had to be given before you could just start unlike other jobs”

When offered the position Alana was happy to accept “I liked the fact the placement was based around agriculture and there were so many different aspects to the company and position which would allow me to learn a lot”.

She is now working towards a Business Administration Level 2 Apprenticeship delivered by Learndirect which is going really well, “my training provider is extremely helpful and I haven’t had any problems. Everything has been explained thoroughly and I’ve always had time to prepare for exams and finish assessments”

Alana is really enjoying her Apprenticeship, “I’ve learnt a lot about how companies work, before this Apprenticeship I waitressed and worked in cafes but I’ve now got experience within a business administration role. I’ve improved my customer service skills and my use of Microsoft Office programmes. I’ve also been offered a permanent position with Animal Aids Ltd when my Apprenticeship is completed”

Alana would encourage anyone to do an Apprenticeship; “I would say go for it! Especially if you are young and don’t know what you want to do, I’ve always been changing my mind about my career and I didn’t want to go to University. It’s a great way to build up experience and get a qualification while earning money at the same time. The fact you get to learn while you earn, you can’t really go wrong!”

For more information about Apprenticeships and to see our latest vacancies go to www.theswac.org.uk