01452 733962 info@theswac.org.uk

Jayne is the Casework Support Administrator at Bristol Law Centre and has the responsibility to provide administrative support to Caseworkers and Solicitors as well as arranging for files to be catalogued and archived, undertaking general office admin tasks, managing incoming and outgoing post, assisting the Office Manager with the efficient running of the office. Jayne was also the Mentor and Supervisor for the SWAC Apprentice within Bristol Law Centre, Erin.



Jayne explained the initial reasons as to why the Law Centre wanted to take on an apprentice and what attracted them to SWAC “We saw the apprenticeship position as the basis for a long-term career.  We wanted to train an apprentice who had aspirations and a long-term goal of a career in business administration in the legal/charity sector.

SWAC took on the responsibilities of human resources, payroll and performance management. They also support the organisation and the apprentice throughout their training.”



Jayne described the benefits from having an Apprentice within the business “Our Apprentice’s role at the Law Centre is was as a Business Administration Apprentice.  Erin was studying a Level 2 Business Administration Apprenticeship at City of Bristol College and she has successfully completed the course. Our Apprentice Erin has been an asset to the organisation, assisting teams with admin tasks and taking on roles which were not within her remit.  She has a can-do attitude, is friendly, approachable and has really settled in well.  The staff can rely on her to do a task well and she is liked by all.”




Jayne explained the benefits of having the support from SWAC, and particularly the Learner Account Manager – Shelley and Business Development Manager – Sally “We have received a great deal of support from the both Account Manager’s. In particular, regular meetings with both myself and the apprentice in attendance and regular correspondence by email. Any query was immediately actioned.  Shelley and Sally were very approachable and easy to talk to.”



We asked Jayne what she feels is in store for Erin in the future “I am retiring and my Apprentice, Erin, was going to replace me on retirement.  In the meantime, she applied for and got a higher position within the Law Centre – something I believe she wouldn’t have achieved if she hadn’t known how the Law Centre works.  I see her progressing in the legal field. I am extremely proud of the achievements that Erin has accomplished.  Erin is a credit to the Law Centre, College and SWAC.  Erin has been a pleasure to mentor, and I hope that my many years of experience working in an admin role and my guidance in mentoring Erin as an apprentice, has set Erin on the path to a future career in administration and the legal sector.  I wish her well.”



Finally, what would Jayne and Bristol Law Centre say to other companies thinking of taking on a SWAC apprentice, or an apprentice in general? “Do it!  Treat your Apprentice as a member of staff and they will excel, learning new practices and procedures in the process.  They can be a real asset to any organisation.”


On behalf of everyone here at SWAC we want to thank Jayne and Bristol Law Centre for all of the support they have give to Erin. And we wish Jayne all the very best for her retirement and hope that she is enjoying herself somewhere hot and sunny!


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