IT Support Analyst Higher Apprenticeship J3165 – London

Apprenticeships
London
Posted 1 month ago

We require a dynamic individual to play a key part in our client’s journey, they will need to have the core competencies required to deliver and succeed.

This person will be the face of IT and therefore must have strong communications, whilst equally being highly competent in full stack Microsoft technologies at an operational and systems level.

This role will cover first to third line and because of this we require a team player who is happy to engage in hands on activities, be prepared to travel to our London based developments when required whilst being predominantly site based at our head office in Victoria.

The position would also cover governance activities and be a part of our ongoing and future Microsoft based initiatives such as TEAMS telecoms, full Azure Active Directory, Autopilot, Hello, Power Platform and SharePoint.

Our client is a ‘Disability Confident’ accredited employer and will interview all candidates who meet the required criteria. Therefore, we would welcome a virtual CV if you are not comfortable with producing this in written form.

Duties to include:

  • Compliance and achievement of Group, Division, LCO, project, procedures, personal targets and initiatives
  • Conduct the role in line with the company’s sustainability objectives
  • Constantly reinforce and deliver customer first ethic
  • Supporting the business, our divisional offices and our head office functions which cover all departments including Executive board, finance, sales, marketing, health and safety, IT, legal
  • Responsible for support change project objectives based on end user needs and a thorough understanding of business systems and industry requirements
  • Act as primary interface with end users to produce business and functional requirements on large and complex development projects / programmes
  • To support 1st 2nd and 3rd line technical support enquiries professionally and efficiently maintaining a high level of customer service
  • Work effectively and productively with third party service providers
  • Document all calls and update accordingly
  • Contribute to the production of statistics each week on helpdesk issues and work to confirm all service level agreements are met
  • Maintain user security on all systems and ensure incident management procedures are followed

*Full Job description available on request email info@theswac.org.uk quote job ref number.

Person specification and experience:

  • Knowledge and practical understanding of all Microsoft 365 suite
  • Delivers beyond expectations and recognises unprofessional behaviour
  • Undertaking stretching personal development activities
  • Working collaboratively and providing support to colleagues
  • Using information and applying judgements to add more value
  • Adopting new working ideas and practices positively
  • Delivering high quality results aligned to the team work plan
  • Showing resilience and tenacity in tackling challenges, acting beyond the scope of current role

Qualifications required:
A genuine passion to develop within a career in IT
GCSEs Grades 9 to 4 (A* to C) or equivalent in Maths and English Language
2 A levels to include Maths or IT

37.5 hours per week
Monday to Friday 9am to 5.30pm with1 hour unpaid lunch

£16,000 – £25,000 per annum based on experience

Job Features

Job Category IT Support Analyst Higher Apprenticeship
Job Ref Number: J3165
Skills Required: Knowledge and practical understanding of all Microsoft 365, Delivers beyond expectations, Working collaboratively
Qualifications A genuine passion to develop within a career in IT
GCSEs Grades 9 to 4 (A* to C) or equivalent in Maths and English Language
2 A levels to include Maths or IT
   

Job Features

Job CategoryIT

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