J2852 – Apprentice IT First Line Support – Churchdown

Posted 2 months ago

A great opportunity to work within the support team of a large GP surgery. This is a varied IT support role and you will learn a variety of skills whilst working towards a professional qualification.

Main Responsibilities

  • Monitor, maintain, troubleshoot, rectify or report computer network, servers, and UPS, workstations, printers, systems, touchscreen and software problems including the Practice telephone system
  • Setup new users on all software used within the practice or use relevant help desks when necessary
  • Liaise with system supplier help desks and IT support personnel
  • Set and monitor overnight system backups and implement restore procedures
  • Install, test set up and configure a variety of IT equipment
  • Monitor electronic links with Gloucestershire Family Health Services and others as necessary. Identify and rectify all rejections ensuring continuity and accuracy
  • Development and maintenance of the Practice Website and Intranet
  • Support and develop practice social media channels
  • Liaise with the Primary Care Trust on the management, acquisition and disposal of IT equipment
  • Maintenance of technical documentation to support the ServiceDesk
  • To ensure all user requirements are supported to a high and consistent standard on a daily basis and feedback is communicated in a timely and effective manner
  • Carry out ‘ad-hoc’ tasks when requested to assist with the smooth running of the IT Department and provide support for project related work to ensure a high level of support for users

Person Specification

  • Willingness to learn
  • Flexible with the tasks they undertake
  • Confident but willing to listen and not be afraid to ask questions
  • Good communicator
  • Smart Appearance
  • Able to work independently
  • IT Literate: Proficient at Word/Excel
  • Must understand the importance of confidentiality

Qualifications required:
GCSE Grades 4 to 9 (A*- C) in Maths and English or equivalent plus 2 other GCSEs 3 to 9 (A* to D) in any other subject

35 hours per week
Monday to Friday 8am to 4pm with 1 hour for lunch

£5.50 per hour

Job Features

Job CategoryApprentice IT First Line Support
Job Ref Number:J2852
Skills Required:Ability to learn, Problem solver, Team player, Can use technology, Good communicator
Qualifications:GCSE Grades 4 to 9 (A*- C) in Maths and English or equivalent plus 2 other GCSEs 3 to 9 (A* to D) in any other subject

Job Features

Job CategoryIT

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