01452 733962 info@theswac.org.uk

As part of the #LookBeyond theme of National Apprenticeship Week 2020 we have been visiting past and present SWAC apprentices to get their views on how they feel about their apprenticeship and how they feel the whole experience as been for them from recruitment right through to progressing on to the next stages of their career. We visited Katie Whitlock at Rosebank Health who has now completed her Level 2 Business Administration with Lifetime Training. Katie has now decided to take her qualification to start a career elsewhere and feels that without her apprenticeship, she wouldn’t have been able to make such a big step in doing so!


Katie explained what her role involved “I worked on the surgery reception and was the first port of call for patients. I had a variety of responsibilities including dealing with enquiries from patients and staff, communicating with the various hospital departments as well as variety of administration responsibilities such as writing lets, booking appointments and issuing results.”


She explained what her plan is for the future “I am going to continue working within the NHS and feel that my apprenticeship has really helped with my confidence to take the step to move to another area within the NHS. I have loved learning about the NHS and am really excited to progress and definitely know that this is what I want to do!”

Katie would definitely recommend SWAC and apprenticeships “I would recommend an apprenticeship to others as it’s a great way to step into work and education all at once! It has a way of bringing your best skills and attributes forward to really suit you in the host organisation. I have really enjoyed my time and learnt so much in this short time. SWAC were so supportive throughout my whole apprenticeship and I found it really beneficial to have Shelley, my Learner Account Manager, was always there whenever I needed to talk to her and to top it all off, I won SWAC Apprentice of the Year for 2019!”



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