01452 733962 info@theswac.org.uk

The FIRST Apprentice of the Month for 2019 and our January winner is……….


Alicia Merchant



Here’s why Alicia is the first worthy winner of 2019…


Alicia has been an apprentice with Rosebank Health in Gloucester for just over 12 months, she has completed her Level 2 Business Administration Apprenticeship and has now progressed on to her Level 3. Alicia has built a strong knowledge of her role and gained all the confidence needed to become an integral member of the Rosebank administration and reception team. She always has a smile on her face and is a real team player – supporting both her colleagues and being a welcome face and voice when working on reception with the surgeries patients.


Well done Alicia and good luck with your Level 3!’ – Shelley King (Alicia’s Learner Account Manager)


We also spoke to Alicia’s Line Manager, Kelly:


Alicia was initially shy & slightly nervous during her first weeks of training, but through hard work and determination it was not long before Alicia blossomed into a dependable and very strong member of the reception team. Alicia is committed to overcoming any challenges she is set, and has developed many different skills and attributes; she is always happy to go the extra mile to help both patients and colleagues alike.
Alicia has recently completed her Level 2 Apprenticeship. We are extremely proud of Alicia and pleased that she wishes to extend her placement with the surgery and progressing to complete her level 3. The reception management team have nothing but praise for Alicia, she is such an asset to the surgery and we are extremely happy she has decided to stay.

Well done Alicia!



If you want to know more about applying for apprenticeships you can read our useful guide here

Contact us if you have any questions at all we are always happy to help!

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