Current Apprenticeship Vacancies

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A fantastic opportunity has arisen for an apprentice to join a growing business in the IT Technical Support/Customer Service team. The role offers fantastic opportunities for those with a passion for IT, who want to develop in a growing business.

Duties will include:

• Being the first point of contact for any external customers or clients
• Providing technical support in relation to IT and software systems
• Troubleshooting based on client queries
• Developing business knowledge and understanding the software used
• Explaining use of systems to clients and responding to enquiries in a fast and efficient manner.

Candidates will:

• Be computer literate to a high standard
• Have a genuine passion for IT and software
• Be organised and responsive, using initiative and motivation to deal with enquiries
• Be strong communicators, both internally and externally
• Be reliable and enthusiastic when approaching all tasks
• Have work or volunteer experience (desirable)

Qualifications required:
Preferably 5 GCSEs grades 4 to 9 (A* to C) or equivalent including Math, English Language and IT

35 hours per week
Monday to Friday 9am to 5pm with 1 hour unpaid lunch

£8.00 per hour

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A great opportunity has arisen for an Apprentice Medical receptionist to work as an integral member of the Reception Team under the supervision of the Reception Lead, supporting the general practitioners at a brand-new health centre in Cheltenham.

This is an outstanding opportunity to develop administrative, communication & negotiation skills in a busy & challenging environment.

This role will entail a great deal of patient contact, both face to face and by telephone.

The Reception and Administration area are very busy. You will need to be able to demonstrate the ability to work and think clearly under pressure, with competing distractions. It will not be an easy role, but you will find great satisfaction in offering patients excellent service and will learn invaluable skills as you grow in ability and confidence with support.

As a Medical Receptionist you will play a vitally important role in the quality of the patient’s visit to the Surgery by dealing with their queries or concerns in an efficient and professional manner. The job also requires a high level of confidentiality to be always maintained.

Job Purpose:

• Greet patients and visitors in an efficient and courteous manner
• Provide an effective and polite telephone enquiry service
• Proactively communicate information between relevant patients, clinicians, and professionals

Main Duties and Responsibilities:
General administration duties including:

• Sending letters as instructed
• Coding Patient information
• Scanning and filing documentation
• Handling incoming post
• Franking outgoing post

Reception duties including:

• Greet patients and visitors to the practice and make sure the reception area is kept tidy at all times
• Make sure patients book themselves in and all visitors are signed in per practice appointments and visitors’ procedures
• Respond and/or redirect all patient and visitor requests accordingly
• Booking, amending, and cancelling patient appointments
• Extract patient’s records if requested and prepare any other papers needed for the Consultation or Medicals
• Issue and supply prescriptions and distribute accordingly (EPS)
• Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
• Administration duties
• Check daily task and always complete before the end of the shift
• Ensure the Reception Area is left tidy and ready for use by in-coming colleagues, together with any information regarding unresolved or urgent matters
• Be prepared to carry out relief duties that may be required at times of sickness, leave or other times of staff shortage in the Practice. All relief work will be paid
• This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time to time
• Co-operate in all matters with other members of the Practice Team, with a view to ensuring a happy atmosphere, greater job satisfaction and, above all, ever improving patient care
• Always work safely in accordance with Legislative requirements and Practice Policy and Procedures

Person Requirements:

• Confidence. You will need to work well under pressure in an efficient and professional manner
• Good communicator. This role involves a lot of patient contact and you will need good interpersonal skills, patience & diplomacy
• Committed. To enhance the experience of patients and visitors
• Confidential. The role requires a high level of confidentiality to be always maintained
• Team player & able to work from own initiative. You will need to be a good team player with the ability to plan & manage your own workload

Qualifications required:
Desired: GCSE or equivalent Maths and English (Grade 4 - 9 or equivalent (A* - C))
Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment.

30 hours per week
Various shifts Monday to Friday

£7.00 per hour
£210.00 per week

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We have an excellent opportunity for an apprentice to be supported and trained to become an Early Years Educator. You will be supported by your line management and the wider school team to learn a variety of new skills to help you achieve your qualification. This role will be based in the nursey or reception class.

St Charles’ Catholic Primary School works in partnership with priests, parishioners and families, to establish a community of love, peace and harmony between all in a climate of mutual trust and openness.

They are looking for an Early Years Apprentice to work with their nursery team and study towards a Level 3 Apprenticeship.

Apprentices play a crucial part in supporting delivery of welfare and care in the early years. Supported by a qualified early years educator, you will interact and work with the children on a day to day basis, supporting the planning and delivery of play activities.

Job Role:

• Ensure the welfare and safety of children is promoted and report safeguarding issues and concerns to the person in charge
• Support the planning and delivery of purposeful play activities in line with the early years foundation stage
• Work with parents, colleagues and other agencies to ensure children’s individual needs are met
• Support the children to understand healthy life choices through engaging play activities
• Take an active role in seeking out continuous professional development opportunities during the apprentices programme and beyond
• Use communication and knowledge of child development to engage with children and support those requiring additional support
• Support children who are experiencing transitions such as moving to school or birth of a sibling, using your knowledge of the children to support them
• Carry out respectful care routines such as feeding, nappy changing and dental care
• Take an active part in the completion of their apprenticeship, meeting deadlines set by their trainer assessor and working with the dedicated mentor to develop their knowledge, skills and behaviours
• Support children’s numeracy, literacy and language through a range of play activities and opportunities

Qualifications Required:
GCSE grades 4 to 9 (A* to C) or equivalent in English and Mathematics

35 hours per week during school term time only.
Hours will be spread between Monday to Friday inclusive

£6.40 Pro Rata
Gross pay will be £224.00 per week (£6.40 x 35hrs) 39 weeks school term and 3 weeks holiday pay.
Pro Rata pay £224 x 42 weeks = £9,408.00 divided by 52 weeks = £180.92 per week.

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We have an excellent opportunity for an apprentice to be supported and trained to become a Teaching Assistant. You will be supported by your line management and the wider school team to learn a variety of new skills to help you achieve your qualification. This Apprenticeship will involve supporting children with special educational needs.

St Charles’ Catholic Primary School works in partnership with priests, parishioners and families, to establish a community of love, peace and harmony between all in a climate of mutual trust and openness.

They are looking for a Teaching Assistant Apprentice to work with their teaching team and study towards a Level 3 Apprenticeship.

Duties will include:

• Contribute to the overall ethos and aims of the school and promote diversity, inclusion, equality and acceptance of all learners in line with school policies, including by challenging stereotyped views, bullying or harassment
• Implement safeguarding polices and safe practice, including online safety, in line with legislation, policies, and procedures including maintaining confidentiality
• Work in partnership and liaise with other professionals (such as the teaching staff, SENDCo, or external advisors) and parents/carers to support all learners’ learning
• Reflect on your own practice and identify appropriate professional development opportunities with the support of colleagues
• Understand the specific needs of learners and use strategies to support all learners to achieve their learning goals
• Promote engagement and teach learning behaviours to support the development of independent learners
• Establish positive relationships with learners and promote positive behaviours, consistently applying the school’s behaviour policy
• Support the social, emotional, mental health, wellbeing and personal care of all learners in line with organisational policy and procedures
• Deliver individual and small group teaching within clearly defined/planned parameters in partnership with the teacher and other professionals
• Contribute to assessment and planning by supporting the monitoring, recording, and reporting of learner outcomes and participation as agreed with the teacher
• Support the development of a stimulating and safe learning environment by contributing to the selection and preparation of teaching resources that meet the diverse needs and interests of learners
• Support or lead enrichment activities for example visits, out of school activities and in school clubs.

Skills and knowledge, you will need:

• Sensitivity and understanding
• Patience and the ability to remain calm in stressful situations
• Enjoy working with other people
• Flexible and open to change
• Excellent verbal communication skills
• Knowledge of teaching and the ability to design courses
• Ability to understand people’s reactions
• Active listening skills
• Carry out basic tasks on a computer or hand-held device

Qualifications Required:
GCSE grades 4 to 9 (A* to C) or equivalent in English and Mathematics

35 hours per week during school term time only. Hours will be spread between Monday to Friday inclusive

£6.40 Pro Rata
Gross pay will be £224.00 per week (£6.40 x 35hrs) 39 weeks school term and 3 weeks holiday pay.
Pro Rata pay £224 x 42 weeks = £9,408.00 divided by 52 weeks = £180.92 per week.

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We have an excellent opportunity for an apprentice to be supported and trained to become an efficient and effective site assistant/caretaker. You will work with the Facilities Manager to ensure that the school’s buildings, site, and furnishings are safe, secure, and maintained to Health and Safety standards and to the expected standards of the Governing Body. You will be supported by your line manager and the wider school team to learn a variety of new skills to help you achieve your qualification.

Main Duties And Responsibilities:

• Under the direction of the Facilities Manager, provide caretaking, building repair and maintenance, and cleaning services as required
• The post holder may be required to monitor skilled contractors as and when appropriate
• Liaise with a designated officer as appropriate to carry out procedures for emergencies, including repairs
• Assist in carrying out agreed internal decorations and improvements while ensuring compliance with Health and Safety standards
• Assist in liaison with contractors whilst on-site, ensuring that work is completed in line with specifications and to the required standard. Take any appropriate action to resolve problems
• Report to the Site Supervisor on alterations and repairs to buildings
• Support the Site Supervisor in the day-to-day operational responsibility for all security activity within the site
• Routinely monitor the operation of the fire alarm, fire doors, lighting, heating, water testing, plumbing and security systems
• Detect and report any building defects, advising school management on any Health and Safety issues. Undertake any minor repairs and general maintenance
• Arrange and/or carry out the movement of furniture and equipment within the site. Assist with general porterage duties, including the distribution of items delivered to the school site
• Ensure the school grounds remain tidy and the equipment is kept in good order. This may include cleaning external drains and gullies
• Ensure all allocated equipment and materials are stored safely in order to prevent accidents/misuse. Issue soap, toilet rolls, paper towels and such other items as required by the school
• Be aware of Health and Safety issues around the site and work in accordance with safe practice and Health and Safety legislation
• To become qualified as a First Aider and to carry out first aid duties as required
• Respect any and all confidential information
• Undertake such other duties as may be required from time to time commensurate with the level of the post. The particular duties and responsibilities attached to the post may vary from time to time without changing the general character of the duties or the level of responsibility entailed
• Comply with all decisions, policies and standing orders of the school; comply with any relevant statutory requirements, including Equal Opportunities legislation, the Health and Safety at Work Act and the Data Protection Act
• Have a commitment to Child Safeguarding, to promoting the welfare of children and young people in accordance with the school’s agreed procedure, and to meeting the five outcomes of Every Child Matters

Review:

This job description does not define in detail all duties or responsibilities of the post. It will be reviewed and may be subject to modification or amendment after consultation with the post holder.

Knowledge and Skills:

• Experience and knowledge of buildings and associated trades is desired
• The post holder must possess approved certificates in the use of specialist machinery. Training will be given to achieve certification for use of required specialist machinery if required
• Manual Handling training, Control Of Substances Hazardous to Health (COSHH) certificates and, if required, a Portable Appliance Testing (PAT) qualification. Training can be provided

Creativity and Innovation:

• Under the direction of the Site Supervisor, identify and respond to any problems arising from faults in or breakdown of machinery, equipment or facilities
• The post holder may be required to respond to incidents occurring both inside and outside of school hours, including the possibility of needing to respond to an alarm call
• Under the direction of the Site Supervisor, assist in implementing or making appropriate arrangements for repairs to be carried out as authorised by the school and in line with agreed policies and procedures

Contacts and Relationships:

• Maintain regular contact with the Site Supervisor to report on-site issues
• The post holder may have contact with other staff members, regarding issues related to site maintenance
• Assist the Site Supervisor in making contact with contractors and liaising with contractors when on-site to ensure pupil safety, that Health and Safety procedures are adhered to, and that contractors are made aware of relevant school procedures

Decisions:

• The post holder will be responsible for dealing with routine issues that may arise from contractors.
  • Under the direction of the Site Supervisor, the post holder will follow recognised procedures to ensure the most appropriate maintenance of the school site
• Under the direction of the Facilities Manager, the post holder has shared responsibility for ensuring the safety of the school site for all users and its adherence to Health and Safety procedures

Resources:

• The post holder may be responsible for ensuring that any breakdowns of equipment are reported to the Facilities Manager
• Training and personal and protective equipment will be provided

Work Environment:

• The post requires frequent physical effort, including walking around the site, lifting and carrying, occasional climbing of ladders within the school and handling equipment in workshop environments
• Handling and moving deliveries and porterage of furniture and equipment may be required
• The post will require some outdoor work in adverse weather conditions, including ensuring safe access to school buildings when snow, heavy rain or ice problems occur

Qualifications Required:
GCSE grades 4 to 9 (A* to C) or equivalent in English Language, Mathematics and IT/Digital Technology

37 hours per week
Monday to Friday

Shifts
7am to 3.30pm or 2pm to 10.30pm with 1 hour for lunch however, the shift system will mean one Saturday in four you will be required to work which is paid as overtime (time and a half)

£8.00 per hour
£296.00 per week

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We have a fantastic opportunity for you to work within the support team at ‘The Ashley Down Centre, Independent Living’, supporting students with learning difficulties and disabilities who are attending college study programmes. You will promote a positive experience and support young people to develop their social communication, independence and employability skills as they prepare for adult life.

During this apprenticeship you will be learning how to become an effective Care and Support Worker and you will be supported by your Line Manager and the wider team to learn a variety of new skills to help you achieve your qualification.

Main Duties:

• Work as part of a team to provide opportunities for college students to develop independent living skills such as preparing healthy meals, maintaining a high level of personal care and hygiene, staying safe, managing budgets and shopping
• Provide a supportive and caring environment for young people who are learning the skills needed to live more independently, and promote their social and emotional wellbeing
• Maintain a stable and positive environment for learners at all times
• Ensure learners have access to support when needed
• Provide opportunities for learners to develop social and communication skills. This will include working on projects with other students, visiting friends and family, participating in social activities at the house and within the community
• Support the learners to travel independently for college, work placements and social purposes and to take travel arrangements into consideration when planning their schedule
• Ensure Health and Safety Regulations are adhered to at all times, maintaining accurate records and following Safeguarding procedures
• To plan, organise and support high quality leisure activities under the direction of your line management
• Contribute to the recording of student progress and achievement and identify areas for development
• Liaise with all staff, parents and professionals to ensure the learner’s individual needs are met at the residential facility, college and the workplace
• Participate fully in regular team meetings to update learner’s personalised programmes including risk assessment, behaviour management planning and case reviews
• Demonstrate personal commitment to equality to develop a community which celebrates and values diversity
• To establish and maintain a high level of customer service for residents, students, parents and other appropriate individuals/group

Other Duties and responsibilities

• To represent and promote the College brand values internally and externally; acting as an ambassador for business development on behalf of the College
• Promote the College’s student first ethos by supporting at College open events to provide a quality experience for perspective students
• Promote the College’s student first ethos, ensuring that the student experience is uppermost in policy and decision making
• To actively promote and act, at all times, in accordance with College policies, including, but not limited to: Health and Safety, Equal Opportunities, Prevent and Safeguarding, the Staff Code of Conduct and the College’s Financial Regulations
• To actively promote and adhere to agreed College values
• To engage in implementing changes, promoting innovation
• To facilitate the achievement of the College’s quality objectives including those from external bodies
• To undertake other reasonable duties commensurate with the level of post

Qualifications Required
5 GCSES Grades 4 to 9 (A* to C) or equivalent including Maths & English

37 hours per week
As well as hours during the day this post will require working some early and late shifts during the week to support students between 8am & 8pm (including Sunday evenings) on a rota basis.

£6.66 per hour
£246.42 per week

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An opportunity has arisen for a varied and diverse role within a doctor’s surgery in Moreton in Marsh Gloucestershire.

The role is to work within the Practice’s Reception Team. You will be speaking with patients, booking appointments and assisting with various admin tasks.

At all times you will ensure that high standards of communication with patients and their carers is undertaken in a confidential, courteous and helpful manner.

Main Duties and Responsibilities:

• Use of the practice record keeping system to ensure accuracy in recording and capturing relevant patient information
• Greeting patients and arranging patient appointments
• Answering telephones and relaying messages accurately where appropriate
• Handling and responding to emails and forms submitted via the website portal
• Communication with third parties as required
• Preparation of administrative forms for patients and return of these forms to the correct person in practice
• Adhering to the opening and closing procedures of the surgery
• Checking tidiness of the general practice area after surgeries, am and pm

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time to time.

Quality Requirements:

• To participate in achieving the Practice’s Quality and Outcomes Framework targets
• To ensure that all patient information is managed promptly, efficiently and in a confidential manner
• To respond pro-actively to patient needs to maintain the high standard and reputation of the surgery
• To ensure the Practice Code of confidentiality is adhered to at all times

You will be supported throughout the Apprenticeship with additional training such as safeguarding etc.

Qualifications Required:
GCSE Maths & English grades 4 to 9 (A* to C) or equivalent

30 hours per week
Various shifts Monday to Friday – Various shifts between 8am and 6.30pm

£210.00 per week

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